Southern Cross Solutions

Privacy Policy

Effective Date: 2025-12-01

Southern Cross Solutions' website (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the General Data Protection Regulation (GDPR) (where applicable), and other relevant data protection laws.

1. Information We Collect

When you use Southern Cross Solutions' Website (“the website”), we may collect the following types of information:

Personal Information:
Usage Data:

2. Purpose of Collection (POPIA Compliance)

Under POPIA, we process your personal information only for lawful purposes, including:

To provide and improve the app's features and services.
To personalize your user experience.
To communicate with you (e.g., updates, notifications).
To secure and maintain our platform.
To comply with legal obligations and regulatory requirements.

We will not process your personal information for any unrelated purpose without your consent.

3. Lawful Basis for Processing

We process your personal information on the following lawful bases:

Consent: Where you have given us explicit consent (e.g., signing up, sharing user-generated content, opting in to marketing communications).
Contract Performance: Where processing is necessary to provide our services to you or to fulfill our contractual obligations.
Legal Obligation: Where we are required to process data to comply with applicable laws, regulations, or legal processes.
Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., service improvement, fraud prevention, security), provided your rights are not overridden.

You may withdraw your consent at any time by contacting us.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

With Service Providers: To assist us in operating or securing the app, under strict confidentiality obligations.
For Legal Requirements: When required by law, court order, or lawful authority.
With Your Consent: Where you have given explicit permission.

All sharing of information will comply with POPIA's requirements for responsible parties and operators.

5. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Be informed when your personal information is being collected.
Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Object to the processing of your personal information under certain circumstances.
Withdraw consent for processing at any time (where processing is based on consent).
Lodge a complaint with the Information Regulator if you believe your rights are being infringed.

To exercise these rights, please contact us at info@southerncross.solutions.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app and updated with a new effective date. Continued use of the app constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Email: info@southerncross.solutions

If you are unsatisfied with our response, you may lodge a complaint with the South African Information Regulator:
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/